Covid-19 Update from MaxSold - Wednesday, June 3, 2020

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Note: Full refunds will be issued to all winning bidders in the event MaxSold has to cancel an auction/pickup due to COVID-19.

MaxSold Widening New Contactless Pick Up Testing in Response to COVID-19

To the partners, sellers, bidders, and communities we serve,

Even in the COVID-19 environment, transition deadlines remain for some sellers. In response, the MaxSold team, in conjunction with our Partners, developed and tested a revised pick up process to ensure the safety of our communities. This new process safely supports sellers having to transition, while ensuring useful items are diverted from landfills into the homes of those who wish to purchase used items to curb everyday living costs.

The feedback on the “Contactless Pick Up” process continues, but as of June 3rd, our survey results from buyer and seller participants gives us the confidence to support more sellers in need.

Acknowledging that refinements will continue to take place we are widening our services, to include our Seller Managed service. Sellers will only need to complete a short training course on how to operate the pickup event safely before auction launch. This will be available in all regions we are already running Partner Managed auctions.

Additionally, we expect to have our MaxSold Managed service launched in some areas of Ontario by end of June.

Updates will follow in the coming weeks. Although e-commerce is acceptable and in fact necessary for our economy, we do not take our COVID-19 responsibilities lightly. Our new pickup process includes, but is not limited to: the requirement for everyone involved to wear a mask (or equivalent), adherence to strict scheduling of individual buyer arrivals to support distancing, offering delivery at the buyer’s cost (where available) and curbside pickup of smaller items.

We continue to invite those that are comfortable to participate knowing that they have new safety protocols to accept and adopt including a request for feedback (for continuous improvement). Those who still feel unsafe or are unable to comply must refrain from participating. For clarification should visit our COVID-19 FAQ’s.

We appreciate your ongoing support to members of your local community as they transition. Thank you for your continued understanding while we balance current, critical safety elements with the important needs of the customers we were built to serve.

If you have any questions, or suggestions regarding the new process, please provide feedback here.

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