COVID-19 Update from MaxSold - Wednesday October 21, 2020

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Wearing a mask/facial covering is mandatory at all MaxSold pickups to ensure compliance with evolving guidelines and to stop the spread of COVID-19.  If you refuse to protect yourself (and others), you will be refused service for the health and safety of everyone with no refund.

Note: Refunds will be issued to all buyers impacted by a cancelled pickup due to COVID-19.

MaxSold’s Cautious Ramp Up Continues

To the partners, sellers, bidders, and communities we serve: MaxSold is continuing to operate our revised pick up process (built and field tested with partner support) to ensure the safety of our communities while supporting sellers with transition deadlines. This new process safely supports sellers having to transition, while ensuring useful items are diverted from landfills into the homes of those who wish to purchase used items to curb everyday living costs. Buyer and seller feedback on the process continues to give us confidence we can continue to safely support sellers in need. That said, we do wish to continue reminding people of 3 key elements we have implemented to prevent the spread of COVID-19:

(1) After auction closing, winning bidders will sign-up for a specific pickup time-slot (see Invoice) within the published pickup window to:

(a) Get the exact address of the pickup(via email);

(b) Enable sellers to prepare for buyer arrivals and support quick removal of lots;

(c) Support social distancing and greatly reduce wait times. 

(2) Time-slots are on a first come first serve basis. Those who do not select a pickup time will be automatically scheduled for one by our scheduling system. If you miss your slot on pickup day, you may have to wait for buyer traffic to calm down before being granted safe access to purchases.

(3) Everyone from partners, team members, buyers (and their helpers), and sellers are to wear a facial covering/mask and stay 2 metres/6 feet apart while on location (including during cataloging).

While process refinements continue, we are further expanding our restart efforts with MaxSold Managed services in parts of Ontario, British Columbia, Georgia, Maryland/DC, Colorado, New Jersey, New York, Massachusetts, Rhode Island, Connecticut, Arizona, Pennsylvania, Virginia, Washington, Delaware, and Florida. Partner and Seller Managed auctions continue in all regions where regulations permit. Seller Managed Sellers are still required to complete a short training session to ensure safety at pickup. Updates will continue.

As an additional commitment to our communities, we recognize that many charitable fundraising efforts have been cancelled due to COVID-19 including golf matches, runs, bikes, social events, etc. In response, MaxSold has launched a 0% commission model for any charity looking to conduct a fundraising sale at this time.

We continue to invite everyone to participate provided they accept our COVID-19 safety protocols (including providing feedback for continuous improvement). Those who still feel unsafe or are unable to comply must refrain from participating. For clarification, visit our COVID-19 FAQ’s. We appreciate your ongoing support to members of your local community as they transition. Thank you for your continued understanding while we balance current, critical safety elements with the important needs of the customers we were built to serve.  

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