COVID-19 Update from MaxSold - Monday, September 27th, 2021

Latest News: 17th Issue (September) of MaxSold Caller (eMagazine) | MaxSold Year in Review 2020

MaxSold Continues To Operate With Safety Protocols in Place

To the partners, sellers, bidders, and communities we serve: Over the past year or so, we have asked you to make a number of changes to the way you experience the MaxSold process due to COVID.  We THANK YOU for your support to date and ask you to continue practicing safe protocols while on site.  

At this time, 4 key elements remain for safe operation at MaxSold auction sites:

(1) Before attending a MaxSold event, be sure to review this screening questionnaire for everyone’s health and safety considerations.  This includes Buyers, Sellers, and Auction Team Members.

(2) MaxSold Cataloging and Pickup Events require everyone - from partners, team members, buyers (and their helpers), and sellers - to respect each other’s space (2m/6ft apart) and wear a facial covering/mask (non-compliance will result in refusal of service with financial penalties (i.e. rescheduling fees for cataloging, no refunds for missed pickup, etc.). 

(3) After auction closing, winning bidders should sign-up for a specific pickup time-slot (see Invoice) within the published pickup window to:

(a)  Enable early preparation for buyer arrivals to support quick removal of lots; and

(b)  Support social distancing and greatly reduce wait times.

Note: Buyers not selecting a time-slot within 24 hours of auction closing will be assigned a time-slot by our system. Arriving outside scheduled time-slots typically results in wait times for safe access.

(4) Pickup policies for buyers still include the following (as outlined in the agreed to bidder terms and/or are part of our Health and Safety protocols while on site)

(a) Catalog descriptions take precedence over photos (i.e. not all visible items in the lot images belong to that lot). Check the description and/or speak with the pickup team to clarify which item(s) you have purchased.

(b) Unless stated otherwise in the description, buyers must remove their entire lot(s) as leaving items behind typically results in a suspension of bidding privileges.  Check the description and/or speak with the pickup team to clarify which item(s) you have purchased.

(c) Inspect your items before you leave the pickup site and discuss issues (if any) with the onsite team/seller. By departing from the site (without bringing up any issues transparently while on site) you agree that you have all your items and that you are satisfied with them.

(d) Restrooms are not available for public use at pickup locations so plan accordingly.

(e) Any business unrelated to the MaxSold pickup must be conducted in another location and/or outside the pickup time.

In addition to the above, our Partner/Reseller and Seller Managed Sellers are required to confirm they have completed our COVID-related training session to ensure safety at pickup.  Furthermore, refunds will be issued to all buyers impacted by a cancelled pickup due to COVID-19.  

As the COVID risk changes (including the impact of variants), we expect legislative protocols to change region by region based on local factors.  However, it is our position at this time that our mask wearing policies will remain unchanged for the foreseeable future for a number of reasons with the absolute primary reason being our Commitment to Customers.  

Our continued Thank You to communities is ongoing through our 0% commission offer for any charity looking to conduct a fundraising sale at this time as we recognize that many charitable fundraising efforts are still not fully operational due to COVID-19.  

Stay tuned for future updates or visit our COVID-19 FAQ’s. Thank you for your continued support and attention on this matter. 

Stay safe.

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